Returns and delivery
Returns and Refunds
As an artist producing works of art, I am not required to refund or exchange works purchased on my site.
SPECIAL CASES
My package arrived damaged, what should I do?
All products delivered to the carrier by the Céleste Mogador company are and remain in perfect condition. In the event of delivery of damaged or incomplete goods, the Buyer must refuse delivery and mention his reservations on the delivery note.
The Buyer must then inform Céleste Mogador by email to the address info@celeste-mogador.com, requesting a new compliant delivery, the corresponding shipping costs being the responsibility of Céleste Mogador, or the cancellation of the sale and its reimbursement.
I received a defective item, what should I do?
We attach particular importance to the quality of our products and we are very attentive to the comments of our customers. If you consider the item received to be visibly defective, please make your complaint to the following address: info@celeste-mogador.com
“Return” shipping costs are the responsibility of the buyer. However, if the item is indeed judged to be defective, you can send the carrier's invoice by email to the following address info@celeste-mogador.com in order to obtain reimbursement of shipping costs.
In order to benefit from this return, you will need to declare your product as defective no later than 6 hours after receipt.
Upon receipt of your return, we will send the item concerned to our quality department who will determine the causes of this problem. If it is indeed a manufacturing defect on our part, we will offer you an exchange or, depending on your preference, a refund of your item.
An item is missing from my package, what should I do?
We invite you to quickly contact Céleste Mogador customer service by email at the following address info@celeste-mogador.com.
For any other questions, please contact Céleste Mogador customer service by email at the following address info@celeste-mogador.com
DELIVERIES
DELIVERY COUNTRY
Céleste Mogador delivers to all countries in the world with the exception of Russia and the African continent.
Once the order has been validated, the address that the Buyer provided for receipt of their order cannot be modified.
The responsibility of the carrier, of the company Céleste Mogador, cannot be sought in the event of an impossibility of delivery due to an imprecision in the delivery address (it being specified that the designation of post office boxes is prohibited).
TRANSPORTERS
Shipments will be made by DHL
From the date the package is delivered by the company
Delivery of the package is subject to the recipient's signature. In the event of absence, a notice of proceedings is left in your customer's mailbox.
DELIVERY DELAY
Standard delivery in mainland France (including Corsica), Monaco and Andorra: 2 to 3 working days*
Standard delivery to the European Union: 3 to 5 working days*
Standard delivery to the world : 3 to 5 working days*
*from the date of delivery of the package by the company Céleste Mogador