Refund policy

My package arrived damaged, what should I do?
All products delivered to the carrier by the Céleste Mogador company are and remain in perfect condition. In the event of delivery of damaged or incomplete goods, the Buyer must refuse delivery and mention his reservations on the delivery note.
The Buyer must then inform Céleste Mogador by email to the address info@celeste-mogador.com, requesting a new compliant delivery, the corresponding shipping costs being the responsibility of Céleste Mogador, or the cancellation of the sale and its reimbursement.
I received a defective item, what should I do?
We attach particular importance to the quality of our products and we are very attentive to the comments of our customers. If you consider the item received to be visibly defective, please make your complaint to the following address: info@celeste-mogador.com
“Return” shipping costs are the responsibility of the buyer. However, if the item is indeed judged to be defective, you can send the carrier's invoice by email to the following address info@celeste-mogador.com in order to obtain reimbursement of shipping costs.
In order to benefit from this return, you will need to declare your product as defective no later than 6 hours after receipt.
Upon receipt of your return, we will send the item concerned to our quality department who will determine the causes of this problem. If it is indeed a manufacturing defect on our part, we will offer you an exchange or, depending on your preference, a refund of your item.
An item is missing from my package, what should I do?
We invite you to quickly contact Céleste Mogador customer service by email at the following address info@celeste-mogador.com.
For any other questions, please contact Céleste Mogador customer service by email at the following address info@celeste-mogador.com